At the Hotel 101: Daily Conversations
Scene 1: Checking In
Guest: Good afternoon. I have a reservation under the name John Smith.
Receptionist: Good afternoon, Mr. Smith. Let me check. (Types on computer) Yes, I see your booking here. You’ve reserved a deluxe room for two nights. Is that correct?
Guest: That’s right.
Receptionist: May I see your ID and a credit card for the booking?
Guest: Sure, here they are.
Receptionist: Thank you. Your room is ready. You’re in room 305 on the third floor. Here’s your key card. The elevator is down the hall to your left.
Guest: Thank you. Is breakfast included?
Receptionist: Yes, breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.
Guest: Great. One more thing—do you have a map of the city?
Receptionist: Of course! Here you go. Let us know if you need any recommendations.
Guest: Thanks a lot!
Scene 2: Requesting Room Service
Guest: Hello, this is room 305. I’d like to order room service, please.
Room Service Staff: Certainly! What would you like to order?
Guest: Can I get a club sandwich and a Coke?
Room Service Staff: Of course. Would you like fries or a salad with your sandwich?
Guest: Fries, please.
Room Service Staff: Perfect. Your order will arrive in about 30 minutes.
Guest: Thank you.
Scene 3: Asking About Hotel Amenities
Guest: Hi, can you tell me if the hotel has a gym?
Receptionist: Yes, we do. It’s on the second floor and is open 24 hours.
Guest: That’s great. Do you also have a pool?
Receptionist: Yes, the pool is located on the rooftop and is open from 8 AM to 8 PM.
Guest: Fantastic. Thank you for the information.
Scene 4: Checking Out
Guest: Hi, I’d like to check out.
Receptionist: Certainly. How was your stay?
Guest: It was wonderful, thank you.
Receptionist: I’m glad to hear that! Let me finalize your bill. (Types on computer) Your total comes to $300. Would you like a printed receipt or an email copy?
Guest: An email copy, please.
Receptionist: Done! You’re all set. Have a safe journey.
Guest: Thank you. Goodbye!
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